LegacyLive
Legacy Bank’s new digital customer service solution.
Getting help with your accounts, cards and online banking just got easier with our new digital customer service solution, LegacyLive! You can chat, call, or co-browse with our team while continuing to receive the same personalized service, just like you were standing in a branch.
Here is how it works:
- Find our widget on the bottom right side of the screen on our website and Online Banking.
- Choose what tool you would like to use to communicate with an operator. Audio tools will use the microphone or speaker of the device you are using.
- Wait until a LegacyLive team member answers and start chatting! For security, we will always verify your identity before disclosing any information regarding your account.
Options that work for you
Live Chat
For general inquiries, type up your question and receive a quick response on-screen from us. For specific matters, we will verify your identity via audio to ensure account security.
Voice Call
Use your device’s audio and microphone to call us directly from our online platform. Or leave your number and we’ll call you, no matter where you are.
Co-Browsing
On-screen guidance for opening accounts, filling out forms, browsing online banking and much more! We will walk you through the platform while looking at your screen and showing you exactly where to click.
We're All About Making Banking Convenient For You
Try LegacyLive today and enjoy all the convenience of this new level of digital support!
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